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FAQ
How Can I Subscribe Using Wechat Or Alipay?
On The Stripe Subscription Page, You Can Set The Payment Currency To "Hong Kong Dollar (Hkd)" By Selecting "Choose Currency." After Setting It, You Can Choose Wechat Pay Or Alipay For Subscription Payment.
How Do I Subscribe To A Plan?
You Can Upgrade Your Plan On The Subscription Page, And After Upgrading, You Will Enjoy The Benefits Of The Corresponding Plan.
How Can I Upgrade My Plan?
You Can Upgrade Your Plan Directly Through The Page. However, If You Have Already Subscribed To Another Plan Before Upgrading To A Higher-level Plan, The System Will Automatically Activate The Highest-level Paid Plan Immediately, And The Other Paid Plans Will Be Postponed To The Next Billing Cycle. Please Note That The Points Already Issued For The Original Paid Plan Will Remain In Your Account, And They Will Not Be Reissued In The Next Billing Cycle.
How Can I Earn More Points?
You Can Purchase The Corresponding Points Packages Through The Points Recharge Page, And The Additional Points You Buy Will Be Valid For 372 Days. In Addition, You Can Also Follow A Series Of Activities Launched On Our Platform To Earn Corresponding Points Rewards Through These Events.
When will the points for the annual subscription package be credited to the account?
For the annual subscription package you purchased, points will be issued in 12 monthly cycles. Each monthly cycle lasts 31 days, starting from the day the subscription is activated. Points do not accumulate across cycles, and any unused points will be reset at the beginning of each monthly billing cycle.
Can Unused Package Points Be Carried Over To The Next Billing Cycle?
The Points Included In Your Monthly Plan Will Be Reset At The Beginning Of Each Billing Cycle. Specifically, When A New Monthly Cycle Starts, The Points Provided By Your Plan Will Be Automatically Updated In Your Account, The Points From The Previous Cycle Will Be Cleared, And Then The System Will Issue The Points For The Current Monthly Billing Cycle.
What Is The Priority For Using Points Between Package Points And Recharge Points?
The System Will Automatically Determine Based On The Validity Period Of The Points And Prioritize The Use Of Points That Are About To Expire.
Why Was My Credit Card Payment Declined?
If Your Payment Is Blocked By The Bank When Using A Credit Card, Please Re-verify Whether The Card Number, Expiration Date, Cvc Code, And Billing Address (Including Postal Code) Are Correct, And Ensure That There Are Sufficient Available Funds On The Card. If The Issue Persists, Please Contact The Relevant Bank Or Card Issuer.
Can I Transfer The Plan To Another Account?
We Are Very Sorry, But Currently We Do Not Support The Transfer Of Packages.
How Should I Apply For A Refund?
You Can Contact Us Through The "Feedback" Section On The Page. Please Also Provide The Order You Wish To Refund (Orders Can Be Viewed Through The Payment Platform) And The Reason For The Refund. If You Meet The Refund Criteria, The Refund Amount Will Be Returned To Your Original Payment Account Within 1 To 15 Business Days.